GDPR Compliance

Overview

gladeecho is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Data Controller

gladeecho acts as the data controller for personal information collected through our website and course enrollment processes.

Contact details:
gladeecho
42 Park Street, Clifton
Bristol BS1 5JG
United Kingdom
Email: [email protected]

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing necessary to provide educational services you have enrolled in
• Consent: You have given clear consent for specific processing activities
• Legal obligation: Processing required to comply with UK law
• Legitimate interests: Processing necessary for our legitimate business operations

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right to Access

You can request a copy of the personal data we hold about you. We will provide this within one month of your request.

Right to Rectification

You can request correction of inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this by an additional two months and will inform you of any delay.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Course enrollment data: retained for 7 years for financial and legal compliance
• Marketing communications: until you unsubscribe or withdraw consent
• Website cookies: as specified in our Cookies Policy

International Data Transfers

Your personal data is stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Data Breaches

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours.

Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk

Updates to This Notice

We may update this GDPR compliance notice to reflect changes in our practices or legal requirements. Check this page regularly for updates.

Contact Us

For any questions about our GDPR compliance or to exercise your rights, contact us at [email protected].